Jujuondabeet Posted August 1, 2022 Share Posted August 1, 2022 I tried purchasing 2 credits but they didn’t go through. So I keep on trying to buy them (stupid I know) and I never received them. And I ended up spending about 60 ish dollars on the credits. But I had no idea that it was still charging my card. And I tried brining this up with apple but they just said that the purchase was none refundable. What should I do about this? Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted August 1, 2022 Administrators Share Posted August 1, 2022 Hey @Jujuondabeet - Can you send me a personal message with your receipts from Apple? Apple has a super weird policy where I can't just go in and refund purchases (unlike Google Play and PayPal which let me do that easily) and they have to process all refunds. You should be able to appeal the refund decision for any purchases you want refunded. Let me know which purchases you want to keep and which you want refunded and I can manually issue you the Credits you bought. Sorry about that, we are working on debugging these issues. 1 Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Jujuondabeet Posted August 2, 2022 Author Share Posted August 2, 2022 (edited) Yeah for sure I have a picture of some receipts, do you also need a picture of my war chest to see that I didn’t receive the credits? Could you refund all these except for the 12.99 one for two credits? Edited August 3, 2022 by Jujuondabeet I don’t know what those numbers are and I don’t know if they are supposed to be seen by anyone besides the card-owner Quote Link to comment Share on other sites More sharing options...
Jujuondabeet Posted August 3, 2022 Author Share Posted August 3, 2022 Um ok thank you. Quote Link to comment Share on other sites More sharing options...
Jacob Knox Posted August 3, 2022 Share Posted August 3, 2022 2 hours ago, Jujuondabeet said: Um ok thank you. It's a random spammer/bot. They pop up from time to time here. Pay them no mind and report them. Quote Federation of Knox Enlightened of Chaos, Event Horizon QA Team and API Team Link to comment Share on other sites More sharing options...
Jujuondabeet Posted August 3, 2022 Author Share Posted August 3, 2022 Oh ok thank you. Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted August 5, 2022 Administrators Share Posted August 5, 2022 On 8/2/2022 at 6:52 AM, Jujuondabeet said: Yeah for sure I have a picture of some receipts, do you also need a picture of my war chest to see that I didn’t receive the credits? Could you refund all these except for the 12.99 one for two credits? Hey - sorry about the delay here. I just issued you 2 Credits manually - for a refund through Apple, they don't give me a way to just issue it, unfortunately. However, you can request a refund directly from Apple: https://support.apple.com/en-us/HT204084 Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
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