Benjamin Thomas Posted March 17, 2021 Share Posted March 17, 2021 Bought a coin and tried to exchange it for the 20 mil cash. I do not have the cash or the coin. This was my second purchase the first one worked fine. What should I do? And yes the money came out of my account 1 Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted March 18, 2021 Administrators Share Posted March 18, 2021 18 hours ago, Benjamin Thomas said: Bought a coin and tried to exchange it for the 20 mil cash. I do not have the cash or the coin. This was my second purchase the first one worked fine. What should I do? And yes the money came out of my account Hi there, It looks like you may have already resolved the issue. If not, the first thing I would like you to try is opening up the Politics and War app on your iOS device that you made the purchase on, and then going to the Donate page and then clicking the "In App Purchases" button and just letting it load for up to 30 seconds. If a green success message pops up at the top, then your purchase has been processed. We are about to release a new version of the app that will force you to wait until this happens, as some users see the "You're All Set!" message (from Apple, can't be changed) and then leave the menu before the transaction gets fully processed. My hunch is that you may have already done this, but if not, that's a good first step. If you're still having issues and that didn't work, please let me know and I'll make sure we get this squared away. Sorry for the inconvenience! Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
Gwalk Posted April 14, 2021 Share Posted April 14, 2021 I actually just had the same issue through Google play. I got my first coin no problems, but the second coin didnt come through. Then I tried another time and the third one came through. Quote Link to comment Share on other sites More sharing options...
Administrators Alex Posted April 14, 2021 Administrators Share Posted April 14, 2021 11 hours ago, Gwalk said: I actually just had the same issue through Google play. I got my first coin no problems, but the second coin didnt come through. Then I tried another time and the third one came through. Have you still not received all of the Credits you purchased? Can you email me your receipts at [email protected] or [email protected]? I'd be happy to help sort this out for you. Quote Is there a bug? Report It | Not understanding game mechanics? Ask About It | Got a good idea? Suggest ItForums Rules | Game Link Link to comment Share on other sites More sharing options...
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